Not Satisfied? Let us know!

At Compliances PRO, we take pride in the services delivered by us and give our best for your satisfaction with our services and support. We constantly improve and strive to deliver the best services. However, in case you are not satisfied with our services, please contact us immediately.

We will escalate the engagement to the concerned Agent and Managers to speed up the process. Please note that while we would be able to control delays on our side, we will be unable to control delays on Government side or deficiencies in documents submitted.
Hence, kindly bear with our team as we try our best to complete your engagement to the best of our ability.

Refund Policy

If an engagement is not progressing as per your expectations, you can request for a refund within 15 days of payment. Refund will be made only in form of service credit and not in form of money. Service credit can be used for any other future service.
Earned Fee & Cancellation Fee Deduction.

Before processing any refund, we reserve the right to make a best effort to complete the service. In case you are not satisfied with the service, a cancellation fee of 20% + earned fee + fee paid to the government would be applicable.

Hence, all refunds will be subject to a minimum of 20% cancellation fee. Further, if Compliances PRO has spent the time and resources to complete the engagement or incurred any other fee, such fees will be deducted on best judgement basis by the company and the balance will be refunded.

Change of Service

If you want to change the service you ordered for a different one, you can request this change of service within 10 days of purchase. It is the sole discretion of the company to accept the change of service or not. The purchase price of the original service, less any earned fee and money paid to government entities, such as filing fees or taxes, or to other third parties with deducted and the next service will be launched.

Request Refund

To initiate a refund request, you will be required to send an email to info@compliancespro.com  along with details of the transaction to begin the refund process. Refunds are normally processed within 3-5 weeks from the date of request along with all relevant information.

Penalty or Tax Payment

Compliances PRO and its employees play the role of a corporate service provider. While, it is our responsibility to prepare the necessary filings, it is the clients responsibility to ensure accuracy and correctness. Hence, Compliances PRO will not pay any penalties or taxes on behalf of its clients. Further, Compliances PRO is not responsible or liable for any other cost incurred by the client related to the completion of the service that is out of scope.

Factors Outside our Control

We cannot guarantee the results or outcome of your particular procedure. For instance, the government may reject a trademark application for legal reasons beyond the scope of Compliances PRO service. In some cases, a government backlog or problems with the government platforms (e.g. MCA website, Income Tax website, FSSAI website) can lead to long delays before your process is complete. Similarly, Compliances PRO does not guarantee the results or outcomes of the services rendered by our Associates, who are not employed by Compliances PRO. Problems like these are beyond our control and are not covered by this guarantee or eligible for refund. Hence, delay in processing of your file by the Government cannot be a reason for refund.

Force Majeure

Compliances PRO shall not be considered in breach of its refund policy or default under any terms of service, and shall not be liable to the Client for any cessation, interruption, or delay in the performance of its obligations by reason of earthquake, flood, fire, storm, lightning, drought, landslide, hurricane, cyclone, typhoon, tornado, natural disaster, act of God or the public enemy, epidemic, famine or plague, action of a court or public authority, change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen (each a “Force Majeure Event”).